The majority of our quotes are sent electronically by email and you will be provided with a detailed PDF document.
Our quotes generally are comprised of these items; scope of work, photos of assessed area, drawings or diagrams if required, overview of material warranties, colour options, a glossary and Eclipse's terms and conditions.
If you have any questions regarding the quote, our office staff or managers can be contacted directly to provide information.
If you would like to move forward with a project and sign with our company. We provide contracts via email or we will arrange an in-person appointment with a project manager. During the appointment you can sign and discuss project details or logistics with the PM (ie. planning, choosing materials, colors and requested property protection).
Project dates are provided during the signing process, but are dependent on the weather and may change. We can occasionally offer an earlier date too, if another installation finishes early.
Referrals or insurance documentation can also be provided before or during the signing process. Our project managers can provide client referrals and verbal references if requested.
During the project planning and installation, our clients can always reach our staff by phone (during office hours) or by email and we endeavor to be in touch or reply as soon as possible.
Completed projects are inspected by our project managers and we typically arrange another in-person meeting to discuss or receive feedback to ensure you are satisfied with the results.
An invoice will be forwarded to you for your review. Payment can be made after and warranties will be forwarded by email or post.